Which approach should be avoided in confronting patients with denial?

In addressing patients who exhibit denial, utilizing confrontational language is the approach that should be avoided. Confrontational language can lead to increased defensiveness and resistance from the patient, undermining the therapeutic relationship. Such an approach can escalate tensions and may cause the patient to withdraw further into denial rather than encouraging them to acknowledge and address their issues.

Instead, effective strategies include highlighting discrepancies in their behavior, which can gently encourage self-reflection; providing them with choices to explore their feelings and options, which fosters empowerment and autonomy; and expressing empathy and understanding, which helps to build rapport and creates a safe environment for the patient to confront difficult truths. These alternative approaches facilitate open communication and can support the patient in moving beyond their denial in a constructive manner.